FAQ

Should you have any questions about Thirsty Hammer Workshop which are not answered here, please feel free to contact us!

Registration

How do I register?

All registration is done through our online calendar. We do not take registrations by phone or email. We apologize but walk-ins are not allowed unless specifically listed as due to the nature of our materials, we must prepare for each class in advance.

What if there is no class on a day I want to come in?

Please send us an email if there is a day/time you would like to come in and we don’t have a class on the calendar. We will do our best to accommodate an additional class, pending staff availability. Any added classes are subject to our Cancellation Policy.

Can you hold spots for me and my friends?

We love to have groups come in together and understand the desire to sit with one another! However, we cannot hold spots until they are paid for. If you would like to book in a group of 6 or more, please see our “Host a Group” tab for options or just indicate on your registration who you would like to sit with and we will do our best to seat you together.

How far in advance do I need to register?

Due to the size of our studio, spaces are available on a first come, first serve basis. Unless otherwise noted, all registration closes 48 hours prior to the class so that we can prepare for your Thirsty Hammer Workshop experience.

What is included in the booking fee?

All materials necessary to complete the project in our instructor-led class.

Are drinks included in my registration?

No, think of it like a concert ticket… water, soft drinks, wine and beer are sold separately. See our Menu for options.

Can 2 people work on one project?

Yes! Please register for the project and note in the comments section that you are bringing someone to help you so that we can seat you appropriately.

Can more than 2 people work on one project?

That depends on the class size. Please contact us the day prior to the class to confirm there is space in the class so that other guests don’t feel uncomfortable.

Can someone come and “watch me make sign”?

That depends on the class size. Please contact us the day prior to the class to confirm there is space in the class so that other guests don’t feel uncomfortable.

Can we bring in our own food and drinks?

We hold food and beverages licenses and cannot allow carry-ins. Please see our menu for the options available in the studio.

Do you have a VIP club?

Absolutely! You can find out more about Hammer Time right here!

Do you have gift cards?

Yes, we do! You can purchase your gift cards here.

Can I just buy a sign?

Yes, we do sell custom signs! Ordering information is located here.

How do I request a custom design?

If you would like us to create something new for you, an additional fee will apply. You will need to confirm that your new design choice is available prior to registering by completing this customer design request form at least a week prior to class.

Do you offer any fundraising opportunities?

Yes, we love helping raise funds for teams, schools, charities, and other local organizations! Please see our fundraising page for more information on options as well as to make a request.

What is a participation waiver?

Our participation waiver is here.

Is this safe for me if I am pregnant?

We recommend that you contact your doctor to discuss your attendance at our events.

Are children allowed in the studio?

Please note that most of our classes are intended for an adult audience as we serve alcohol in our studio and often host Bachelorette parties or other groups of adults. As a result, evening sessions are intended for adults—please plan accordingly. We do offer classes and events for children, but otherwise ask that you limit the attendance of children under 14 to our classes and events which are not designated as for children. Due to the nature of our projects and the tools and chemicals we utilize, we do not allow children under the age of 4 in the studio during any of our classes. We just don’t want anyone getting hurt. Thank you for your understanding.

What is your cancellation policy?

Please click here to see our cancellation policies.

What is your privacy policy?

Our Privacy Policy can be viewed by clicking here.

Cancellation Policy

What if I cannot come, can I get a refund?

Due to the personalized nature of our projects and the size of the studio, we purchase and prepare materials in advance. We do understand that things come up. If you notify us via email (no phone cancellations accepted) more than 48 hours ahead, we will refund your money, minus a $10 fee. Cancellations made less than 48 hours before class will be refunded minus a $20 fee.

Is there a minimum number of attendees required to hold class? What if you cancel the class?

Minimum attendance is necessary for every event. We reserve the right to cancel or reschedule any event that does not meet our minimum of six paid attendees. We try to wait until 24 hours before the event before deciding to cancel. If we need to cancel or reschedule for any reason, you will be notified via email at least 6 hours prior to the event. If you notice less than 6 registrants at an event that you have registered for, feel free to email us to ask about the
event status. If we cancel due to low attendance, we will provide you with a credit in the amount originally paid which can be applied to any class in the next 30 days. If you know the date you wish to attend, please email us and if space is available, we can automatically transfer you to that event.

What is your cancellation policy due to weather?

The safety of our employees and guests is important to us. Due to the nature of our events and the complexity in rescheduling, we try to keep the studio open and consider weather-related cancellations to be rare. In general, if a storm brings 3 or more inches of snow, or if there are dangerous or icy road conditions, our studios will close. If a previous storm brought snow but roads are clear and passable, our studios will typically be open.

How will I know of a weather-related cancellation?

You will be notified 2-3 hours prior to your event via email if we are closing the studio.

What happens if Thirsty Hammer cancels an event due to weather?

If we cancel due to impending bad weather, then we will provide you with a credit toward a future class in the amount originally paid which can be used within 30 days. If you know the date you wish to attend, please email us and if space is available, we can automatically transfer you to that event.

What happens if studio is open and I do not show up?

Weather-related “no shows” and cancellations are subject to our standard cancellation policy.

What happens to my private event if there is bad weather?

If you believe weather conditions will pose a safety concern for your party, please contact us via email at least 24 hours ahead of the party to discuss canceling and/or rescheduling. If you booked a private table, private party or GiveBack event that we cancel due to poor weather conditions, and you prefer not to reschedule, you will be fully refunded. If you cancel a booked private table, private party, or GiveBack event but our studios remain open, we apologize that we cannot refund your purchase nor offer any credits, and your party deposit will be retained. If you decide to reschedule because of weather concerns and give us at least 24 hours notice, we will work with you to select another date, will apply half of your deposit towards this next date.

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